In these conditions the following definitions apply:

Offer: one or more invitations for the consumer to place an order with Dutch Roof Design BV with regard to the delivery of products;

Reflection period: the period within which the consumer can exercise his right of cancellation; Day: calendar day;

Durable data carrier: any means that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that enables future consultation and unchanged reproduction of the stored information;

Right of termination: the option for the consumer to cancel the distance contract within the cooling-off period; Entrepreneur: Dutch Roof Design B.V., trading under the name and hereinafter referred to as: ‘Dutch Roof Design B.V.; Consumer: any natural person who acts for purposes that fall outside his business or professional activity;

Distance agreement: an agreement whereby, in the context of a contract established by Dutch Roof Design B.V. organized system for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;

Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same room at the same time.

1. In accordance with your legal rights, Dutch Roof Design B.V. that it offers reliable products that comply with the concluded agreement, that are of adequate quality and have the properties that one can reasonably expect from the products.
2. All offers from Dutch Roof Design B.V. are without obligation. An offer from Dutch Roof Design B.V. is an invitation to the consumer to place an order with Dutch Roof Design B.V. to place an order, which must be interpreted as an offer from the consumer to conclude an agreement.
3. If the consumer has ordered a product or service electronically, Dutch Roof Design B.V. confirms. the receipt of the order electronically. Dutch Roof Design B.V. is entitled at any time to refuse an order or request without giving reason.
4. The agreement is concluded after acceptance by Dutch Roof Design B.V. of the consumer’s order. As long as acceptance of this order has not been confirmed, no agreement has been concluded.
5. Dutch Roof Design B.V. can – within legal frameworks – inform itself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If Dutch Roof Design B.V. based on this investigation has good reasons not to enter into the agreement, it is entitled to attach special conditions to the execution or not to conclude the agreement.
6. Dutch Roof Design B.V. will send the following information to the consumer with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier: the Chamber of Commerce number, VAT number, contact details and visiting address of the branch of Dutch Roof Design B.V. where consumers can go with complaints;
7. The conditions under which and the manner in which the consumer can exercise the right of cancellation, or a clear statement regarding the exclusion of the right of cancellation;
8. the information about existing after-sales service and warranties.

1. If the consumer exercises his right of cancellation, the costs of return will be borne by him.
2. If the consumer has paid an amount, Dutch Roof Design B.V. Refund this amount including shipping costs as soon as possible, but no later than within 14 days of the return. This period starts after the product has been returned, or after the consumer has demonstrated that he has shipped the product.

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Notwithstanding the previous paragraph, Dutch Roof Design B.V. products or services whose prices are subject to fluctuations in the financial market and where Dutch Roof Design B.V. has no influence on, offering variable prices. This liability to fluctuations and the fact that any prices stated are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are permitted if Dutch Roof Design B.V.
   1. 1. has stipulated this and:
      2. the consumer has the right to cancel the agreement with effect from the day on which the price increase takes effect.
5. The prices stated in the offer of products or services are in euros, including VAT and excluding handling and shipping costs, any taxes or other levies, unless stated otherwise.
6. Payment can be made in (one of) the method(s) indicated during the ordering process. When paying by bank or giro, the date of payment is the date of crediting the bank account of Dutch Roof Design B.V.
7. If the payment term is exceeded, the consumer will be in default from the day on which payment should have been made and from that day onwards the consumer will owe default interest of 1.5% per month or part thereof on the outstanding amount, without prejudice to the right of Dutch Roof Design B.V. on performance, dissolution and compensation.
8. If the claim is outsourced for collection, the consumer owes the collection costs, which are at least 15% of the outstanding amount, without prejudice to the right of Dutch Roof Design B.V. to claim the extrajudicial costs actually incurred.
9. If the consumer is in default of any payment, Dutch Roof Design B.V. entitled to suspend the execution of the agreement, to dissolve the agreement or to demand fulfilment of the agreement and/or compensation.